Les Olson Blog

What You Need to Know About RMM

Posted by Marie Bradshaw on Nov 27, 2015 8:27:00 AM


Remote monitoring and management (RMM), also known as network management or remote service software, is a type of software designed to help our Technicians remotely and proactively monitor client Servers, networks, and computers.

We deploy this RMM on client workstations, servers, mobile devices (if subscribed to our mobile device management program), and other endpoints. These agents then send us information about health and status so we can stay up to date on what is happening in a client’s network. This RMM approach gives us unique insight and allows us to stay ahead of issues and resolve them remotely or decide if we need to be onsite for full resolution.

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Topics: RMM, IT Services, Remote Monitoring, Remote Management, Managed IT

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