What is Cloud PBX? PBX stands for Private Branch Exchange, basically a private telephone network used within an organization that allows users to share a number of outside lines for making external phone calls. Traditionally a PBX has been a piece of physical hardware that organizations needed to store and maintain within their offices.
Cloud PBX (or hosted PBX) utilizes VOIP (Voice Over IP) technology which eliminates analog lines, removing the hardware, servers, licensing and maintenance of your entire phone system from your office into the capable hands of a service provider - allowing you to focus on other areas of your business. This frees up office space and reduces costs while still allowing you full control over everything from user profiles to call analytics.